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Trip Information
Whenever you make an appointment for a ride, you should be prepared to provide the following information:
Many factors can affect your travel plans. Weather conditions can cause delays in service. Medical appointments, for example, are often delayed. It is best to overestimate your travel and appointment times. Please consider any conditions that may affect your pick up and drop off times.
Please remember that HPTS ACCESS is a shared ride service and that exact pick-up and drop-off times cannot be guaranteed.
Subscription trips are trips that are needed on a regular basis. Scheduled subscription trips are automatically rescheduled unless the HPTS ACCESS office is notified of a cancellation or a change. Subscription trips are not put in automatically. Passengers must ride approximately 30 days with an acceptable history of completed trips before subscription trips are put into the scheduling system. Subscription trips can be canceled at any time and passengers will be responsible for calling in their trips weekly.
Demand trips are trips that do not occur on a regular basis and require scheduling in advance for each trip.
- The name of the individual making the trip
- The date(s) of travel
- The address from where to be picked up
- Address of the destination
- Requested pick up time or the appointment time.
- Whether you will have a PCA and/or companion
Scheduling Tips
Many factors can affect your travel plans. Weather conditions can cause delays in service. Medical appointments, for example, are often delayed. It is best to overestimate your travel and appointment times. Please consider any conditions that may affect your pick up and drop off times.
Please remember that HPTS ACCESS is a shared ride service and that exact pick-up and drop-off times cannot be guaranteed.
Types of Trips
Subscription trips are trips that are needed on a regular basis. Scheduled subscription trips are automatically rescheduled unless the HPTS ACCESS office is notified of a cancellation or a change. Subscription trips are not put in automatically. Passengers must ride approximately 30 days with an acceptable history of completed trips before subscription trips are put into the scheduling system. Subscription trips can be canceled at any time and passengers will be responsible for calling in their trips weekly.
Demand trips are trips that do not occur on a regular basis and require scheduling in advance for each trip.
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HPTS ACCESS
Physical Address
716 W Martin Luther King Jr Dr
High Point, NC 27262
Phone: 336-887-1183
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Jamael Wiley
Paratransit Supervisor