Mask Up For Transit

  • In compliance with CDC orders, effective February 2, 2021, masks are required on planes, buses, trains, and other forms of public transportation traveling into, within, or out of the United States and in U.S. transportation hubs such as airports and stations.  
  • Failure to comply will result in denial of boarding or removal from a bus or the Broad Ave Terminal.  Refusing to wear a mask is a violation of federal law; passengers may be subject to civil penalties ranging from $250 for the first offense up to $1,500 for repeat offenders.

On January 30, 2021, the Centers for Disease Control and Prevention (CDC) issued an Order imposing a mask requirement applicable to public transportation systems, rail, and van, bus and motorcoach service providers to mitigate the risk of COVID-19.  The CDC Order implements President Biden’s Executive Order 13998, Promoting COVID-19 Safety in Domestic and International Travel, “to save lives and allow all Americans, including the millions of people employed in the transportation industry, to travel and work safely.”

Science-based measures are critical to preventing the spread of COVID-19. Mask-wearing is one of several proven life-saving measures including physical distancing, appropriate ventilation and timely testing that can reduce the transmission of COVID-19. Requiring masks will protect America’s transportation workers and passengers, help control the transmission of COVID-19, and aid in re-opening America’s economy.

How to Wear Masks

  • Wash your hands or use hand sanitizer before putting on your mask.
  • Put the mask over your nose and mouth and secure it under your chin.
  • Fit the mask snugly against the sides of your face, slipping the loops over your ears or tying the strings behind your head.
  • If you have to continually adjust your mask, it doesn’t fit properly, and you might need to find a different mask type or brand.
  • Make sure you can breathe easily.
  • You must wear your mask properly the entire time you are on a bus or at the Broad Ave Terminal, whether inside or outside.


If you have questions about the mandatory mask policy, please call us at 336.883.3062 or e-mail us at

Mask Exemption Request

Are you unable to wear a mask due to a disability or cannot safely wear a mask because of the disability as defined by the Americans with Disabilities Act?  Please submit this form to request an accommodation for face mask exemption accommodation due to a medical condition and/or disability.  

Mask Exemption Request Form (fillable .pdf)